Logistics customer portal

Smarter Customer Portal for Seamless Order Management

Eliminate the back-and-forth emails and calls and deliver a superior customer experience. Enable your customers to place orders and track their shipments easily.
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Trusted choice by nearly 100,000 businesses

See how clients leverage our Customer Portal:

A branded customer portal that works for you and your customers

Let manage their bookings

Simplified booking

Offer customers a hassle-free way to book shipments with their own login access.

Customers can create bookings, tracks, ETAs, and modify consignments as needed. This eliminates status inquiries from their end

Enhance shipment tracking

Real-time visibility

With direct access to the portal, customers don’t have to rely on you to check their delivery status anymore.

Real-time tracking and live updates reduce administrative work, better communication, and fewer customer calls.

Customize pick up instructions

Delivery notes

Allow customers to add extra instructions to ensure a smooth drop-off.

Our customer portal lets them easily specify special requests, delivery preferences, pickup requirements, and other important details.

Boost compliance with accurate information

Better transparency

Ensure every shipment meets compliance standards by allowing customers to enter accurate weights, dimensions, and other key details. This helps improve transparency and promotes accountability on their shipments.
real time tracking

Take full control of your supply chain

Shipment management

Gain complete oversight of your transport network with a feature-rich dashboard and interactive map views. Improved visibility lets you respond to issues quickly, track orders, and keep operations running smoothly.

Cut support costs with smarter communication

Customer service efficiency

Don’t let your team get bogged down in answering the same questions day after day. Our system helps you communicate effectively to reduce repetitive service inquiries, so your team can focus more on your operational tasks.

More 
Features

Transport Management System

Carrier Integrations
Electronic Proof of Delivery
Delivery Driver App
Planning Module
Route Optimization
OTIF/DIFOT Reporting
Rate Cards

Empower customers to manage their shipments

Give your customers the control they need while saving your team valuable time.

Before

Transvirtual

vs.

  • Too many customer service calls and emails
  • Zero delivery visibility or update for back-office staff
  • Customers dependent on your team for booking and status updates
  • Mounting clerical errors as order volume increases

After

Transvirtual

  • How does the online booking work?
  • Complete visibility across your entire transport network
  • Customers can book and manage deliveries online
  • Automated data entry, validation, and reporting

You will never regret making the switch.

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Join over 10,000+ ecstatic transport and logistics companies

Our transport solutions have over 500 configurable features designed to solve your most complex challenges

Our entire business has been positively impacted by the TransVirtual technology solution, it has allowed the business to scale without creating or increasing inefficient manual
processes.

40% increase in revenue

Anthony Tanner

CEO, VT Freight Express

TransVirtual has reduced customer enquiries by 50% and given our customers full visibility throughout the delivery process. We have also been able to review set routes and find major
cost savings.

40% increase in revenue

Luke O’Shannassy

General Manager, Caledonian Transport

Automation prevented revenue leakage within the business, so a massive benefit for us from a profit perspective, that automation also allowed us to significantly reduce our staff headcount.

40% increase in revenue

Richard Tesoriero

CEO, Hunter Express

Our entire business has been positively impacted by the TransVirtual technology solution, it has allowed the business to scale without creating or increasing inefficient manual
processes.

40% increase in revenue

Anthony Tanner

CEO, VT Freight Express

Automation prevented revenue leakage within the business, so a massive benefit for us from a profit perspective, that automation also allowed us to significantly reduce our staff headcount.

40% increase in revenue

Richard Tesoriero

CEO, Hunter Express

TransVirtual has reduced customer enquiries by 50% and given our customers full visibility throughout the delivery process. We have also been able to review set routes and find major
cost savings.

40% increase in revenue

Luke O’Shannassy

General Manager, Caledonian Transport

Frequently asked questions

Customers log into the portal, enter shipment details, and confirm their booking. They can also edit pickup instructions and track their shipments in real-time. 

By providing self-serve access to bookings, tracking, and shipment details, customers no longer need to call in for updates. This significantly reduces repetitive inquiries and saves time for your team to focus more on your business.

No. The portal is designed to be intuitive and user-friendly, so customers can start using it with minimal guidance.

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