Logistics customer portal

A better way for customers to book and track orders

Equip your customers with the tools to manage their own bookings and track deliveries in real-time, saving your team from handling repetitive calls and emails.
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Trusted choice by nearly 100,000 businesses

See how clients leverage our Customer Portal:

Keep your customers happy with a feature-rich Customer Portal

Let customers make bookings

Simple booking process

External user access promotes transparency and responsibility while optimising resource allocation. Customers can schedule shipments, monitor estimated arrival times, and modify consignment details.
real time tracking

Track delivery status live

Fewer call and email inquiries

Allowing customers to track their order status in real-time means no more constant follow-ups for your team. Live status updates and automated notifications reduce manual errors and cut back on admin work significantly.

Update pickup information

Adding delivery notes

The portal makes it easy for customers to outline specific requirements, add special instructions, establish criteria, and personalise their shipping preferences.

Ensure accountability and regulatory compliance

Full transparency

Customers can input exact dimensions, weights, and quantities through the portal, helping maintain accurate data, reducing errors, and supporting compliance on both sides.
real time tracking

Get full oversight of every consignment

Simplified delivery management

Stay informed at every stage of the journey. Interactive maps give your team a real-time view of delivery progress, making it easy to respond to changes or delays.

Lighten the load on your support team

Support cost savings

Clear, accessible information helps customers help themselves. No need to get bogged down by repetitive enquiries and save on costs, time, and energy.

More 
Features

Transport Management System

Carrier Integrations
Electronic Proof of Delivery
Delivery Driver App
Planning Module
Route Optimisation
DIFOT Reporting
Rate Cards

Make booking easier for your customers and your team

Keep it simple: customers get control and visibility, and you get more time to do what you do best—deliver faster and more efficiently.

Before

Transvirtual

vs.

  • Constant calls and emails from customers.
  • Admin teams have no visibility into delivery progress.
  • Customers can’t manage their orders or monitor their shipments independently.
  • Manual mistakes multiply as job volumes reach thousands.

After

Transvirtual

  • Fewer enquiries as customers track their orders online.
  • Complete visibility across all transport operations.
  • Customers schedule and track shipments through the platform.
  • Reliable processes with automated data entry and reporting.

You will never regret making the switch.

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Join over 10,000+ ecstatic transport and logistics companies

Our transport solutions have over 500 configurable features designed to solve your most complex challenges

Our entire business has been positively impacted by the TransVirtual technology solution, it has allowed the business to scale without creating or increasing inefficient manual
processes.

40% increase in revenue

Anthony Tanner

CEO, VT Freight Express

TransVirtual has reduced customer enquiries by 50% and given our customers full visibility throughout the delivery process. We have also been able to review set routes and find major
cost savings.

40% increase in revenue

Luke O’Shannassy

General Manager, Caledonian Transport

Automation prevented revenue leakage within the business, so a massive benefit for us from a profit perspective, that automation also allowed us to significantly reduce our staff headcount.

40% increase in revenue

Richard Tesoriero

CEO, Hunter Express

Our entire business has been positively impacted by the TransVirtual technology solution, it has allowed the business to scale without creating or increasing inefficient manual
processes.

40% increase in revenue

Anthony Tanner

CEO, VT Freight Express

Automation prevented revenue leakage within the business, so a massive benefit for us from a profit perspective, that automation also allowed us to significantly reduce our staff headcount.

40% increase in revenue

Richard Tesoriero

CEO, Hunter Express

TransVirtual has reduced customer enquiries by 50% and given our customers full visibility throughout the delivery process. We have also been able to review set routes and find major
cost savings.

40% increase in revenue

Luke O’Shannassy

General Manager, Caledonian Transport

Frequently asked questions

The Customer Portal is a branded online interface that your customer can directly access to manage their own freight bookings. Through the portal, they can create new consignments, track deliveries in real time, update pickup details, and add delivery instructions, so they don’t need to contact your team.
Transvirtual has a real-time tracking feature that enables your customers to oversee their shipments using interactive map views, determine ETAs, and get status updates. This ensures that they’re always informed about their order status while reducing enquiry calls and emails on your end.
Not at all. The portal is designed to be intuitive and user-friendly. Most customers will be able to start using it straight away with little to no support.

Still have questions?

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